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Job Details

Support Analyst - Private Debt

London, Greater London, United Kingdom, Permanent

Posted: 16 hours ago

Description:

Broadridge is growing! We are actively recruiting for an energetic, creative and customer focused person that is looking to start or further develop their career in a FinTech environment by joining our team in London.

As a Support Analyst, you will provide comprehensive front to back office support for all asset types by researching financial and application issues for asset managers, hedge funds, CLO managers, direct lenders, and private equity firms. Maintaining and cultivating relationships via training and collaboration on future initiatives will be a huge part of this role.

In this role, you'll be the primary client liaison in communicating and/or resolving client inquiries including working with Account Managers, Developers, QA Analysts, etc. Succeeding in this role, requires balancing knowledge of the financial industry, technology and our applications to ensure our clients systems are operationally ready on a daily basis and any issues are addressed in a timely and effective manner.

As a service delivery team member, you will have a significant impact on the client's organization and their ability to do business in an efficient and timely manner. You will accomplish this impact through proper issue tracking, providing excellent internal and client communication, timely resolution or escalation of client issues.

Are you a dedicated individual with a strong client service mentality? Do you thrive in a dynamic and creative environment? Are you looking for a role in which you can really make a difference? Please see below for how you can contribute to the success of our organization.

Primary Responsibilities:

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Act as the primary client liaison in communicating and/or resolving client inquiries including working with Account Managers, Developers, QA Analysts, etc.

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Provide timely and comprehensive support across a wide range of asset types and functionality.

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Collaborate and problem-solve with internal teams to initiate change and provide superior client service.

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Set and communicate clear and realistic client expectations.

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Drive constant product improvement via new ideas gained by working with and supporting clients (system enhancements, new features, etc).

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Become proficient with our portfolio management and trading products.

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May perform other duties/responsibilities as needed or assigned

Job Details

1166231079
London, Greater London, United Kingdom
Permanent