Job Details

Senior Associate; Authorisations; Debt & Lending Case Teams

London London United Kingdom, E1 Permanent

Posted: 22 hours ago


JR Senior Associate; Authorisations; Debt & Lending Case Teams

The Role

Working within the Authorisations Division, you will have the opportunity to become an experienced, professional Financial Services Supervisor.

We are now looking for several talented, motivated and service focused individuals to join two teams in the Credit and Lending Department. We are a diverse and inclusive team and we assess applications for authorisation and firms seeking to vary permission.

Team one is looking for individuals with debt (advice/collections) and mortgage lending experience (retail lenders, non-bank lenders, third party administrators, lifetime providers).

Team two is looking for individuals with retail lending experience such as from high cost credit, peer to peer and/or personal loans and credit cards.

What does the role involve? What are the key responsibilities?

  • Assessing a varied caseload of ongoing applications at different stages and levels of complexity for authorisation to make confident, consistent and timely regulatory decisions and judgements against our threshold conditions, based upon accurate consideration of all relevant factors, and in adherence to agreed service levels.
  • Leading strategies to deal with complex or novel firm issues, recommending the most appropriate course of action.
  • Providing critical thinking relating to your sector and helping to build the skills and knowledge of your colleagues.
  • Leading meetings with firms, educating them on their regulatory responsibilities and delivering difficult messages constructively and effectively.
  • Proactively building excellent networks and relationships to facilitate understanding of risks and issues in the sectors and sharing knowledge to achieve good regulatory outcomes.
  • Coaching, mentoring and supporting colleagues in technical knowledge and interactions with firms/other stakeholders.
  • Role modelling the FCA's Values and Core Capabilities.
  • Confidently leading internal and external meetings and presenting to FCA and firms' senior management.
  • Proactively and efficiently managing a varied portfolio of work, whilst leading continuous improvement initiatives through applying basic project management skills.
  • Working collaboratively, coaching and mentoring colleagues in technical knowledge and interactions with firms/other stakeholders.

What will the candidate get from the role?

Working for the regulator, you will be part of a team that plays a critical role for everyone in the UK who is a consumer of financial services. Within the Authorisation Division, you will:
  • Have the chance to work in an influential, fast-paced and intellectually-challenging environment, within a supportive and friendly team and department.
  • Make a significant contribution to the aims of the FCA to protect consumers and reduce harm.
  • Undertake interesting, challenging and rewarding work, helping the FCA to add public value and deliver its operational objectives.
  • Work on high-profile and technically complex cases, including exposure to innovative business models.
  • Build relationships beyond your direct team through regular contact with external stakeholders and internally with other teams, departments and senior management within the FCA.
  • Develop your existing skills and experience, increase your knowledge of financial regulation and progress your career.
  • Be encouraged to share your knowledge and help develop the careers of colleagues within an environment of excellence and continuous learning.

Skills/Experience Required


We're a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate's CV. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme.
  • Experience of the retail lending sector and in particular one or more of debt advice and collections, mortgage lenders, high cost credit, peer to peer and/or personal loans and credit cards.
  • Experience of managing portfolios or casework (this could have been in a variety of environments for example regulatory, financial services, civil service, legal, project and/or relationship management).
  • Experience of analysing information and large volumes of data, identifying key risks, making judgements and presenting key issues and recommendations to management.


  • Strong report writing, communication and reviewing skills, with an ability to articulate complex issues concisely.
  • Proven experience of building and managing relationships with stakeholders at all levels, including senior management (both internal and externally).
  • Experience of making timely risk-based decisions with clear justification and putting an appropriate strategy in place to manage cases.
  • A practical understanding of the regulatory framework and understanding of conduct risk, consumer behaviour and the drivers of poor consumer outcomes.
  • Ability to solve complex issues and make timely risk-based decisions with clear justification and putting an appropriate strategy in place to manage cases.
  • Strong communication and stakeholder management skills - ability to influence internal and external stakeholders including senior management at both firms and the FCA.
  • Proven organisational ability - the ability to balance and manage a variety of competing tasks and issues.
  • A strong team player with the ability to be flexible and pragmatic, as well as coach and mentor others.
  • Ability to adapt to changing circumstances, positively embracing new approaches and role modelling this behaviour to encourage others.
  • Ability to work under pressure and prioritise to meet service standards, targets and deadlines.
  • Self-motivated and results driven, able to work independently.
  • Proven experience of delivering continuous improvement through applying basic project management skills and delivering through others.
  • Experience in coaching.


  • Relevant and recent experience working within, regulating and/or working in policy or compliance related roles for debt, mortgage and/or retail lending firms.

About the FCA

At the FCA, we're creating a fair and more resilient financial system. We're establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.

The FCA's Values and Diversity

Our ambition is to create a diverse and inclusive workplace that reflects the society we serve, helping us to be a better regulator.
As an inclusive employer, we are open to considering flexible working arrangements. Please contact our recruiter if you wish to apply for this role on a flexible basis.

Useful Information

  • These roles are graded Senior Associate, REG C.
  • The salary range will be £46,000 to £60,000 plus a competitive benefits package and non-contributory pension
  • Applications for this role close on 25th January 2022

Please note - Applications must be submitted through our online portal. Applications sent via email will not be accepted.

Additional Information

  • We are currently consulting with colleagues about changes to our grading, pay structure and benefits. We're proposing a move to a more consistent and simpler approach that supports our changing role, accelerates career development, and better incentivises strong performance
  • The proposed changes will also ensure that we are able to continue to offer one of the best employment packages of any regulator or enforcement agency in the UK.
  • The consultation opened on 21 September and finishes on 20 December 2021. We will finalise the changes in February ahead of implementing from 1 April 2022. Those joining before 20 December will be able to participate in the consultation.
  • If you have any questions about what this might mean for you, speak to your recruiter.

Job Details

London, United Kingdom