Job Details

Sales Ledger Administrator

Bolton, Lancashire, United Kingdom, £22,000 , Permanent

Posted: 4 hours ago


A Bit About Us:

At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we've done a good job. It's at the heart of everything we do, and it's why our logo is always smiling.

We're passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.

It started at a pub in Bolton with a £1 bet and a belief that things could be done better!

More About the Sales Ledger Administrator Role:

As a member of our sales ledger team, the Sales Ledger Administrator role important role to drive improvements to our customer's experience and focus on continual improvement within the sales ledger team. You will be the specialist at investigating and resolving customer queries in a timely manner. The role will be responsible for assisting the Credit Control function by undertaking KPI reporting, query resolution, report preparation, due diligence of new customer account requests, debt chasing and more.

We need someone who has excellent attention to detail, flexible to look after queries for lots of different types of businesses and a strong communicator top deal with the external and internal stakeholders. You will be expected to liaise with other members of the sales ledger team, the operations team, and the sales account teams.

Here's What You Can Expect To Be Doing As Our Sales Ledger Administrator:

- Monitoring queries and sales ledger communications and triaging queries into the right areas to resolve

- Coordinate with members of the sales ledger team and other departments to resolve queries to reach a satisfactory conclusion

- Report on volume of open queries and closed queries and using this report to highlight trends and root causes

- Contacting customer upon receipt of query and then confirming the closure of the query with the customer once a resolution has been found

- Participate in monthly close activities including ledger reconciliation and producing aged debt reports

- Production of management information- KPI reporting, aged debt reporting

- Liaise with internal and external bodies to resolve queries

- Issuing monthly statements to business customers

- Resolving queries on accounts and updating records, including chasing missing remittance advices

- Account and statement reconciliations

- Maintain sales ledger records in and off system

- Mailbox monitoring for customer correspondence and queries

- Due diligence surrounding new account requests including new customer set up

- Weekly Dunning Letter processing

A Few Things About You As Our Sales Ledger Administrator:

- Experience in financial accounting software, such as Microsoft Dynamics (AX) is preferred but not essential

- Strong Microsoft office skills

- Strong Microsoft Excel skills

- Be able to prioritise workload

- Willingness to learn and proactively seek resolutions

- A good team player as well as having the ability to work independently

- Be able to work to daily/weekly/ monthly deadlines displaying speed and accuracy

- GCSE English and Maths at Grade B or above

Why Choose AO:

Our people are our superpower, and that's no accident. We're looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.

We keep things simple. We say things like "treat every customer like they're your gran" and "make decisions your mum would be proud of" because we're personal and act with integrity - every day in every action.

Great People Deserve Great Things:

We've designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we've got our own "AO Perks" to help you with the little things that matter.

- 25 days holiday (Excluding Bank Holidays)

- At least 5% contribution pension scheme*

- Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to a subsidised gym membership.

Click 'Apply' now to join our family and find out more about the Sales Ledger Administrator role

Job Details

Bolton, Lancashire, United Kingdom