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Job Details

Part-Time Debt Solution Advisor

£11,500 - £14,000 , Permanent

Posted: 20 hours ago

Description:

Please only apply if you're actively looking for Part-Time work!

FULLY WORKING FROM HOME ONCE YOU'VE BEEN SIGNED OFF TRAINING

Training will be office based, 17:00-21:00 for 2-weeks - YOU MUST BE ABLE COMMITT TO THE TRAINING (hotels/travel 30 miles+ will be covered). Interviews will be held on site in Manchester as an Assessment Day, usually running 10am-2pm most Wednesdays.

The perfect role for someone looking to make a difference! You must have either a long-standing customer service background or someone with some experience but with a degree. This is a career you will not want to miss out on!

Apply NOW if you're interested!

Role: Debt Solution Adviser (Review Specialist)

Location: Trafford Park, Manchester

Type: Part-Time/Permanent

Pro Rata Salary: £11,500 - £14,000

Hours: Monday-Thursday 17:00-21:00 (Possibility of extra hours so contract will be 16-20 hours)

Do you want a role that isn't just a job, but a career?

Do you have extensive experience in a customer service advisor role?

Do you have customer phone based experience?

Can you use open-ended questions to fact-find in sensitive conversations?

Reed are extremely proud to be working exclusively with company who's mission is to improve the lives of those who find themselves in difficulty with managing their debt. This is a company where the customer is always at the heart of everything they do - they are dedicated to providing practical and professional help in every aspect of managing finances with a wide range of different debt solutions.

We are looking for people for the long term, who are genuinely interested in building a career within a large and established financial services organisation.

Responsibilities

  • Engaging with current customers on a daily basis to ensure that they are getting the best possible service
  • Complete comprehensive fact find with potential customers in order to determine their needs and requirements
  • Complete an income and expenditure with customers to assess their current situation and for current customers, to assess whether their existing debt solution is still suitable.
  • Complete an accurate financial statement through the use of effective questioning techniques
  • Assess the full range of options available to the potential customer and provide fair and balanced views on all appropriate debt solutions that could assist the potential customer now or in the future, these include Debt Management, Individual Voluntary Arrangement's, Bankruptcy, Budgeting Advice, Think Money Personal Account, Free Services or ancillary products such as Money Saving Team or Personal Protection Insurance reclaim.
  • Advise on most suitable solution in line with consumer outcomes

About You

  • Must have at least 2 years' experience of working in a customer focused service environment
  • Ability to deal with a multiple product range
  • Proven ability of achieving consistent KPIs
  • Strong organisational skills
  • Previous experience of working in a call focused role
  • Preferable - Degree level of education

Company Benefits

  • Free onsite parking
  • Subsidised onsite Café with a Costa Coffee shop!
  • On site gym
  • Fast track progression opportunities
  • Enhanced pension
  • Living Wage Company
  • Charity volunteer days
  • Causal dress code
  • Childcare vouchers
  • 25 days holidays + bank holidays
  • Buy/sell holiday entitlements
  • Birthday day off!
  • New Arrival Gifts (Maternity leaver's)
  • Staff discounts

Roles like this do not come around often, so PLEASE APPLY NOW!

Job Details

1595122959
Manchester, Lancashire, United Kingdom
Permanent
£11,500 - £14,000