Job Details

Loan, Lending and Credit Administrator

London London United Kingdom, E1 £27,000 - £30,000 , Permanent

Posted: 23 hours ago


The Loan, Lending and Credit Administrator will be managing a portfolio of cases, liaising with solicitors and relationship team ensuring loan transactions are completed within agreed Service Level Agreements in accordance with procedures and policies

Client Details

The financial services client based in Southgate is the UK's human digital bank serving the needs of 'scale up' or medium sized and fast-growing SMEs; professionals; high net worth and mass affluent individuals, in essence those market segments that still value human service enabled by great technology.


The key duties for the Loan, Lending and Credit Administrator are:

  • To provide a quality focused service to all customers across lending products including mortgages, loan transactions and secured lending facilities
  • Management of difficult and complex complaints and queries in relation to pre and post completion mortgage and loan servicing product lines
  • Management of a portfolio of cases, ensuring loan transactions and relevant Credit Delivery administration are completed to agreed Service Level Agreements in accordance with procedures and policy
  • Monitor the levels of outstanding/incomplete cases on a daily basis; ensuring effective planning and action is taken to work with colleagues to resolve within service level agreement
  • Follow up security documents within the specified time and on receipt of new security documents, ensure completeness and accuracy taking responsibility for accurate completion into Bank systems


The pre-requisties for the Loan, Lending and Credit Administrator are:

  • Have a strong knowledge of transaction structures, facility documentation, and the lending process including Personal Mortgage experience
  • Strong credit, analytical, and modelling skills (particularly with Excel)
  • Proven track record of implementing change, particularly around enhancing the daily flow of activity
  • Excellent written and verbal communication skills with ability to quickly establish credibility with key stakeholders
  • Demonstrable track record of working under pressure and managing multiple projects with limited supervision

Job Offer

Offices in North London (Southgate)

Competitive salary of £33,000-£36,000

Excellent career growth potential and benefits package

Job Details

London, United Kingdom
£27,000 - £30,000