Job Details

Hire Credit Administrator

Prestwich, Greater Manchester, United Kingdom, £18,000 - £22,000 , Permanent

Posted: 20hours ago


Credit hire - experience in this industry and/or motor claims is ESSENTIAL.
£18K - £22K depending on experience - Full Time - Permanent - 20 days holiday plus bank holidays - Full training provided - Home based working, (MUST be available for a two-week training period in Harrogate, North Yorkshire).
Working hours:
Monday to Sunday, 35 hours/week between 9.00PM and 6.00AM. These hours are essential as they coordinate with their Australian office and customer base. Hours to be agreed upon offer of employment.
Remote/home working. UK office is based in Harrogate, North Yorkshire.
Client Details:
Our client are the largest provider of credit hire and accident replacement vehicles in Australia. Due to expansion of services, they are looking for a Credit Hire Administrator to join their team. This is an exciting time to join an award-winning company that invests in its staff and believes in creating opportunities for personal development.
Job Role:
The main duties of a Credit Hire Administrator are:
* Taking inbound calls from referred customers who require a replacement vehicle after a breakdown or accident.
* Making outbound calls to referred customers who may require a replacement vehicle after an accident, providing relevant advice and information on the service and maximising uptake.
* Processing claims.
* Responding to all customer queries in a welcoming, positive and professional manner, providing a first-class customer support service.
* Understanding customer needs and requirements, working to exceed these at all times.
* Taking customer information and adding it accurately to an in-house system.
* Liaising with third party companies.
* Handling all issues/complaints in a timely and sensitive manner, ensuring a successful outcome.
Person Specification:
The ideal Credit Hire Administrator MUST have experience in credit hire or motor accident insurance claims.
You will have excellent listening and verbal/written communication skills coupled with strong organisation and IT experience. You will be able to build a quick rapport with customers, gaining their confidence and trust.
If this sounds like the role for you, APPLY TODAY! Immediate starts are available.
Due to the amount of responses we receive, unfortunately we are not able to give feedback to individuals. All applications will be considered by the client who will contact to arrange interviews

Job Details

Prestwich, Greater Manchester, United Kingdom
£18,000 - £22,000