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Head of Credit Control

London, Greater London, United Kingdom, £ £ 60000.00-70000.00 Annual Annual, Contract


Purpose of the Role:

We are seeking an experience senior leader in SME Credit Management, to transform and evolve our debt lifecycle. You will be accountable for the creation, delivery and governance of the SME end to end holistic collections and recoveries strategy. You will have strong people management experience with analytical capabilities to identify and prioritise opportunities that continuously improve our collections.

Key areas of accountability will include:

Develop and implement our SME Credit Strategy and identify appropriate metrics to measure effectiveness
Defining, monitoring and managing company Credit Policy to mitigate and reduce exposure to credit risk whilst ensuring regulatory compliance
Agree and deliver priorities that support the debt lifecycle performance
Lead the credit team to manage the businesses debt collection, dealing with bulk volume debt recovery as well as bespoke complex collections
Manage the debt lifecycle\'s reporting and analysis to understand, monitor and improve performance against targets
Lever internal and external networks to ensure adoption of industry wide best practices
Leading the strategic and commercial relationships with key third parties that support our collection strategy
To actively encourage and champion company culture, vision, values and behaviours by:
Leading by example in the company\'s vision and behaviours
Inspiring people to provide an outstanding customer experience
Encouraging a culture of creativity and innovation for continuous improvement
Empowering people to take responsibility for delivering their objectives
Delegating responsibility and expect accountability and regular feedback
To drive performance in team through delegation, regular feedback, performance management reviews, regular team meetings, 1-2-1\'s, conflict resolution, sickness management and talent management

To be successful in this role you will have the following skills and experience:

Experienced in managing a team of 10+
Proven experience working in either a SME collections or high volume collection environment
Outstanding credit leader with in-depth knowledge of SME collections, risk management and credit technologies
You know how to keep stakeholders informed and engaged with clear communication and concrete objectives
You\'ll be a self-starter with a hands on approach
Success in a senior change management role within a complex environment
Embedding sustainable customer-focused change initiatives
Results orientated with focus on customer outcomes, mitigation of credit losses and benefit realisation
Influential communicator with ability to collaborate and influence a wide number of stakeholders both internally and externally

(phone number removed)CV1


Job Details

Not Specified
London, Greater London, United Kingdom
£ £ 60000.00-70000.00 Annual Annual