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French/Spanish Speaking Credit Control Associate

Chester, Cheshire, United Kingdom, £ £ 13.74-13.74 Hourly Hourly, Temporary


French/Spanish Speaking Credit Control Associate

My client based in the Chester area are looking for a multilingual credit control associate on a minimum 6 month temporary basis, You will be responsible for handling AR and collection risk including collection of overdue invoice activities, escalation of inquiries identified through collection activities and requesting of credit notes where appropriate to address open AR balances.


Understand credit, AR, cash application & collection policy and procedures, and execute in compliance with Global distribution Practices (GDP).
Understand the full end to end order to cash life cycle in order to sufficiently perform customer collection activities and resolve customer complaints/inquiries
Support the in-market BFS team to prepare annual/periodic credit review on all customers
Monitor blocked orders due to credit and propose / approve (based on GOA) releases regularly
Release blocked orders held for collection reasons based on customer situation and feedback. Seek business approval as needed to release orders/take appropriate actions
Analyse AR balances for assigned customers and determine/prioritise collection activities as appropriate
Identify appropriate customers and block orders in support of resolving past due collection issues
Contact customers to prevent and resolve past due AR
Match and apply payments to customer invoices
Post payments to AR ledger and reconcile to daily cash receipts
Generate debit memos based on short payments
Open credit notes and apply to open items as appropriate, request other credits to be reimbursed
Request and process credit notes as appropriate
Manage Disputes related to Collections
Execute dunning strategies
Escalate collection issues to in-market BFS team as needed
Propose write-offs of incorrigible debt / accounts for approval by the Local Team and Business Units
Support regular customer account reviews with the business
Prepare reporting and documentation for consumption by other departments (e.g. aged debt, DSO, A/R ledger activity) and other KPI and SLA measures as required
Prepare and present regular customer credit limit proposals
Support internal and external auditsEducation/Experience

Experience in collections or finance services activities
Fluent in English and fluent in either French or Spanish
Pharmaceutical industry experience preferredFunctional

Collections / Order to Cash experience
Strong interpersonal skills
Knowledge of Accounts Receivables Ledger
Ability to assess and promptly resolve problems
Strong quantitative and analytical skillsTechnical

Ability to use SAP (SD/FI) and other Order-to-Cash or finance applications
Advance knowledge and use of office productivity tools (MS Office, Lotus Notes, etc.)£13.74 an hour

35 hour paid working week.

if you are interested in this role please apply with your CV attached

Job Details

Not Specified
Chester, Cheshire, United Kingdom
£ £ 13.74-13.74 Hourly Hourly