Job Details

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Debt Supervisor

Home Based, United Kingdom, £ £ - Annual Annual, Permanent


Citizens Advice Southampton is a local charity providing free, independent, confidential and impartial advice to over 7,000 people in Southampton every year on any problems they might face.  We work as part of a network of around 300 local Citizens Advice members across England and Wales.

We are an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

The Role:

You will be responsible for the oversight of our Money advice and Pension Service debt team, including service delivery and staff line-management, as well as overseeing the achievement of debt quality standards. You will be responsible to the Advice Service Manager.  

About You:

Qualified and experienced in providing regulated debt advice with a passion for alleviating debt, supporting clients with financial capability and developing the skills and knowledge of their team. 
Have completed, or commitment to train to achieve the required MaPS Accredited Technical Supervisor as well as the required Support and Supervision accreditation level within an agreed timeframe. 
Accredited by Money and Pensions Service (MaPS) Quality Framework up to Court Representation level. 
Working knowledge of the Money Advice Service DAPA scheme (previously Peer Review Scheme)
Proven ability to monitor and evaluate performance through case checking and supervision, and to support improvement and development.
Proven ability to identify service delivery issues affecting quality and work on own, or with others, to find appropriate and effective solutions.
Ability to plan effectively and realistically, managing own workload in a busy environment and working accurately to agreed deadlines.
Effective team leader with an ability and willingness to work as part of a team and excellent interpersonal skills. Proven ability to manage / supervise others and to lead by example. Develop and motivate staff, and give and receive feedback objectively and sensitively. 

Closing date for applications is Monday 23rd August at 9am.

Interviews expected to be held the following week.

Please note all successful applicants will be subject to a DBS check.

Job Details

Mon, 19 Jul 2021 19:00:00 EST
Not Specified
Home Based, United Kingdom
£ £ - Annual Annual