Job Details

Debt Recovery Officer - Home Working

Stafford, Kent, United Kingdom, £27,000 , Permanent

Posted: 18hours ago


Role: Debt Recovery Officer

Location: Sidcup

Salary: circa £27k

Hours: 35 Hours per Week between 8am - 8pm

Benefits: Company pension scheme, working for a company is willing to pay for qualifications, great team environment, opportunity to work from home, free parking, 28 days annual leave including bank holidays

Are you an enthusiastic, hard working person with an excellent work ethic who works hard to achieve results and give the highest level of customer satisfaction? Please apply today!

We have teamed up with one of our clients based in Sidcup looking to recruit for a Debt Recovery Officer to join their income management department. This position is suitable for someone who has excellent customer service skills, and be used to working to targets and KPIs, as you will be targeted on outbound calls and number of accounts worked each day. You will be part of an enthusiastic and vibrant team and a company who is passionate about the happiness and wellbeing on their employees. For more details please call or email Dolly on (phone number removed), (url removed)


Collect income and debt
Manage a portfolio of properties
Proactively recover arrears owed by telephone, but also via all other forms of communication available
You will continue to work with residents providing advice and support to avoid legal action for the recovery of debt
Liaise with a range of internal and external agencies to resolve debt management issue
Investigation of housing benefit or universal credit claim
Manage key relationships with external service providers
Monitor performance of aged debt KPI's
Publish high quality, concise, informative, and analytical written reports
To take legal action to recover debt as appropriate in line with policy and expected timingsPerson specification:

Have experience of working within an income collection role, preferably within the housing sector
Strong communication skills
Good IT knowledge
Proven analytical ability
Ability to make effective judgements based on facts demonstrated through assessment of analysis and risk
High level of attention to detail
Ability to set own priorities to achieve set deadlines and targets
Ability to analyse data and communicate this to others both verbally and in writing
Excellent knowledge of Data Protection regulations
Ability to produce clear, concise reports for Senior ManagementWhilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion.

If you would like to speak to us about this opportunity, please do get in touch with Office Angels Bromley on (phone number removed), alternatively email (url removed) with your CV.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Details

Stafford, Kent, United Kingdom