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Job Details

Debt Recovery Assistant

£20,000 , Permanent

Posted: 5 hours ago

Description:

Debt Recovery Assistant

Location: Stroud

Hours: 36.5 hours per week - Monday to Thursday 8.30am until 5pm and Friday's 8.30am until 4pm

Salary: £20,000 per annum

This role will be starting on Monday 4th July.

Key Responsibilities:

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Escalate accounts to third-party debt collection agencies and manage any queries as a result of this

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Co-ordinate the end-to-end process of force fitting Pay As You Go meters for customers who are not willing to co-operate

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Investigate and resolve complex customer or account queries, providing resolutions within the agreed timeframes

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Work with other departments to fix accounts so they can go through the debt recovery process

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Liaising with letting agents, landlords, housing associations and other third parties to establish who is responsible for the energy usage at a property

Key Skills:

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Experience in providing an excellent level of customer service

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Fantastic attention to detail with good problem solving skills

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Good computer literacy, including Microsoft Word and Excel

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Excellent listening skills and verbal and written communication skills

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Ability to organise workload and multiple priorities

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Effective objection handling

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Team Player

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Ability to build rapport

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Committed to continual improvement

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Experience in using multiple 'sector specific' software packages is desirable

Job Details

1593085306
Stroud, Gloucestershire, United Kingdom
Permanent
£20,000