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Debt Recovery Agent

Stroud, Gloucestershire, United Kingdom, £ £ 17500.00-19000.00 Annual Annual, Permanent


REED are supporting a client based in Stroud who are recruiting for a Debt Recovery Agent, this is a permanent full-time role paying a starting salary of £17,500. There is also an opportunity to grow your salary by up to £4000 in the first year.

This role is the last point of contact for customers with outstanding debt, the main responsibilites of the role are:

  • Escalate accounts to our third party debt collection agencies and manage any queries as a result of this
  • Co-ordinate the end to end process of force fitting pay as you go meters for those customer who are not willing to co-operate.
  • Review payment arrangements for our customers
  • Manage accounts where the customer has sadly passed away
  • Investigate and resolve complex customer or account queries, providing resolutions within the agreed timeframes
  • Work with other departments to fix accounts so they can go through debt recovery process
  • Manage the sending of reminders to customers who haven't paid

In order to be considered for this role you need to be a confident individual with experience in a phone based, customer service role.

If you would like to know more about this opportunity then please apply and I will be in touch.

Job Details

Not Specified
Stroud, Gloucestershire, United Kingdom
£ £ 17500.00-19000.00 Annual Annual