Job Details

Debt Recovery Agent

Bristol, Somerset, United Kingdom, £20,000 - £21,000 , Permanent

Posted: 9 hours ago


Our client, a leading veterinary care provider, are looking for a Debt Collection Co-Ordinator. Their UK Finance team has expanded considerably and the business has experienced continued success throughout the pandemic; so this is a very stable and exciting time to join!

What's on offer?

· £20,295

· 25 days annual leave + Bank Holidays, increasing each year

· 1 day annual leave on your birthday

· Remote Working

· 4% Annual Bonus paid in December

· 50% discount on pet treatment

· Bring your dog to work

· Cycle to work scheme

· Cash back and discounts on retail/leisure/cinema and more

· Casual dress code

Key responsibilities:

· Contacting clients to recover debt owed to surgeries, including discussing payment instalments available where appropriate, whilst maintaining a friendly and professional manner at all times.

· Working with the Debt Collection Manager to maintain the processes for chasing debt for the designated trial sites, identifying and assisting in process improvement as the trial progresses.

· Maintaining good communication to the Debt Collection Manager regarding all aspects of the process to ensure a smooth transition of debt collection centrally.

· Recording debt collection progress notes on the surgeries' practice management system and the central office master records, to a high standard of accuracy.

· Aiding the surgeries in the debt management process, ensuring all tasks are done in the most effective and timely manner and within the SLA's provided.

· Follow the specific debt escalation process when required.

· Any other tasks as required.

Successful applicant :

· You will have the ability to have difficult conversations when required maintaining a calm front.

· Strong customer service background and an effective communicator both verbally and written.

· Confident in dealing with multiple sites in a friendly and efficient manner.

· Positive and energetic disposition, and you thrive in a face-paced environment.

· Strong IT skills, knowledge of Voyager/ Merlin PMS would be an advantage but not essential.

· A good team player with strong team working skills and work ethic..

· Previous debt collection experience would be an advantage but not essential

Please get in touch if you would love to hear more

Job Details

Bristol, Somerset, United Kingdom
£20,000 - £21,000