Job Details

Debt Recovery Agent

Mansfield, Greater Manchester, United Kingdom, £18,900 - £20,000 , Permanent

Posted: 11days ago


Our Story

Verastar was established in 1998 and is one of UK's leading providers supplying a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards:

The Lloyds Bank National Business Awards 2019
Greater Manchester Business Awards 2019
Lanarkshire Business Excellence Awards 2019Your Role

The Debt Collections Advisor is responsible for liaising with external enforcement agents to support the recovery of outstanding debt on customers' accounts. You will be the main point of contact for the debt collection agencies (DCA), Onboarding customers into the DCA model and resolving any issues or disputes provided by the DCA in relation to outstanding balances.

Your main objective will be to provide to support the DCA in the collection of monies owed to the business to avoid any legal action being taken against the customer. If the DCA is unable to collect the outstanding balance, you will support 3rd party partners in preparing documents to support formal legal action and any subsequent defended action. This may involve preparing witness statements or compiling evidence packs etc.

Experience Required

You will be a highly organised and resilient individual with a strong attention to detail and excellent written and verbal communication skills.

You'll have proven experience in a collections or recoveries role or have a strong background in a customer services role within a utilities business. Experience in telecoms would be highly advantageous.

Why Choose us

Across The Verastar Group, we're passionate about creating an inclusive team and celebrating our diversity. Not only because this is the right thing to do, but also because we understand the commercial advantages that come with having a range of experiences, cultures and voices within our team. We aim for our colleague mix to reflect the diverse communities in which we operate and we're striving to achieve this every day.

We all have a role to play in creating a great working environment which welcomes and celebrates difference, and which we can all feel proud to be part of.

That's why we offer a fantastic starting salary as well as providing outstanding on-site facilities, including parking, a free gym and a discounted café - complete with a bar for after-work get togethers.

Our core values embody the way we look after our customers, and the way we treat each other:

UNITED - We are ONE team

PASSIONATE - We go the extra mile

INNOVATIVE - We find a better way

STRAIGHTFORWARD - We keep things simple

As well as being a great place to work, we offer impressive benefits too;

STAR Bonus Scheme - Up to 10% of your annual
25 days holiday plus bank holidays and the option to buy more through our buy and sell holiday scheme
Online discount platform STAR Rewards - Offers discounts at 100s of high street and online stores
Free Life Assurance
Employee assistance programme
Company pension scheme
Cycle to Work schemeWhere to find us

We're based in the heart of Sale Moor Village next to Sale Water Park, only a stone's throw away from the M60 and just a short walk from the Airport Metro Link line and Sale Town Centre.

What happens next

If you're looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click 'Apply' today to take the next step in your career

Job Details

Mansfield, Greater Manchester, United Kingdom
£18,900 - £20,000