Job Details

Debt Recovery Advisor

Nottinghamshire Nottingham United Kingdom, NG14 £23,000 , Permanent

Posted: 1 hour ago


Debt Recovery Advisor

Hybrid Working- 1 week in the office and three weeks at home

Location: Nottingham

Shift Pattern: Monday - Friday rotating shifts between 8am -8pm (You will be required to work 1 in 3 Saturdays from 9am - 1pm)

Salary: 23K- Room for progression

The Company

My client is a reputable financial services business based in Nottingham who due to growth is looking to add to their successful collections team.

The Role

As a credit controller you will be:
  • Negotiating affordable re-payment plans that successfully reduce the volume of accounts that are currently in arrears and deliver the right outcome for the customer.
  • Maintaining accurate and up to date information on the relevant systems.
  • Adhering to all compliance, governance, risk, and studio quality standards, ensuring that the right customer outcomes are achieved.
  • Demonstrating industry and regulatory standards on all calls to deliver a positive outcome for both customer and business.

The Candidate:
  • Must have experience of being a debt recovery agent/Credit controller
  • Having the experience of sensitive conversations with customers
  • You will have ideally had experience in credit control, debt recovery, claims, or complaints. This role requires emotional intelligence as you will need to be able to identify vulnerable customers to assist them in the right way.

Due to the nature of a role all candidates will be subject to strict vetting including a credit/ DBS check.

Job Details

Nottingham, Nottinghamshire, United Kingdom