Debt Collection Agent

Job Role: Debt Collection Agent

Location: Southport

Salary: £21,000

Consultants: Karen Reynolds and Joshua Hallett

Our client is looking to hire a Debt Collection Agent/Credit Controller for their energetic and busy Credit Control Team. As a Debt Collection Agent your job will be to manage a portfolio accounts and liaise with both internal and external customers to resolve day to day queries; Collect overdue debt and ensure customer spend is within the credit limits provided to reduce the risk of potential bad debt for the business.

Other responsibilities include:

• Following the company collection procedure to minimize bad debt.
• Liaising with internal and external customers to resolve customer queries. Providing invoices to customer and statements.
• Monitoring customer credit limits and spend and run credit reports when required
• Producing reports for overdue accounts to make collection calls and suspend deliveries.
• Taking card payments and setting up customer direct debits.
• Completing a bad debt provision twice yearly.
• Following company procedures for high risk customers, change of ownership, closure of a business, Liquidation/ administration.
• Attending depot visits when required or virtual call where necessary
• Working with the sales team to build relationships

The ideal candidate would have great communications skills and telephone manner; experience using different computer systems including excel; and a great willingness to work hard, learn and grow with the business.

***We regret to inform that we can only contact candidates shortlisted for the Debt Collection Agent position***