Job Details

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Debt Advisor

Glasgow, Lanarkshire, United Kingdom, £ £ - Annual Annual, Permanent


Start Date: 4th July 2022

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Starting at £20,155 with the potential to realise in role development increases up to £25,600 depending on performance and development criteria being met, this isn't your typical contact centre role.
Debt advisors need to think on their feet and adapt to the diverse situations they're presented with.
Some calls are challenging, but they also give people the chance to talk about their debt, opening up about it for the very first time or you could be supporting existing clients with their change of circumstances or annual review of their debt solution.
You're there at that significant point in their lives, to listen and to help. It's no wonder so many of our colleagues find being a debt advisor a rewarding role.
We're currently recruiting for our Glasgow contact centre. This will be a flexible role, working both from home and our office. Debt advisors work 35 hours a week with shift patterns that fall between 8am and 8pm Monday to Friday, with some Saturdays between 8am and 4pm which will be discussed at the offer stage.
What will I be doing?
Talking with first time callers dealing with a problem debt or completing an annual or change of circumstances review for existing clients
Working as part of a team to ensure clients get a high quality experience
Using active questioning and listening techniques to determine clients' financial and personal circumstances
Handling a high volume of calls in a fast-paced environment
Communicating financial guidance
Working in an FCA regulated environment
Skills we're looking for
Excellent communication skills
Customer service experience, if possible
Some confidence using a computer so you can check and record client details accurately
Patience, empathy and the ability to handle challenging conversations
The ability to solve problems
Good attention to detail
Strong emotional resilience and rapport building skills
What we offer you
We give you 8 weeks full paid training in our academy before you start supporting clients (training is Monday to Friday 9am to 5pm)
24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
The opportunity to buy and sell annual leave
Hybrid working (current requirement to be in the office 2 days per month) - with IT equipment provided when you're working from home
A personal career plan and ongoing training and development and support with role-related professional subscriptions and qualifications
Travel season ticket loans
Cycle-to-work scheme
Group pension scheme
Group Company Life Assurance
Westfield Health cash plan with employee discounts in high street shops
Vitality at Work health and wellbeing
Employee assistance programme
Access to financial planning and advice
2 days paid volunteering leave per year
Family friendly pay; pre-adoption/fertility/surrogacy pay, post-adoption pay, payments for bereavement and compassionate leave
Long service awards
Free hot drinks (tea, coffee, hot chocolate) in the office
Who we are
StepChange are the UK's leading debt charity, contacted by hundreds of thousands of people a year online and by phone, across all nations and regions. We help people in debt to sleep at night knowing that they have a realistic plan to address their financial problems. We support people to take back control of their situation and we never judge.
Please Note: This vacancy will close when all positions have been filled.

Job Details

Not Specified
Glasgow, Lanarkshire, United Kingdom
£ £ - Annual Annual