Job Details

Debt Advisor

£20,155 , Permanent

Posted: 18 hours ago


In this hugely important role as a Debt Advisor, you'll be responsible for preparing and submitting applications for approval of a Debt Payment Programme (DPP) to the Debt Arrangement Scheme (DAS) Administrator for consideration

You will manage a caseload of clients following initial debt advice throughout the application process for the DPP under DAS. You will use the Common Financial Statement to assess a client's available surplus income available for distribution to creditors, and the amount the debtor wishes to offer as a contribution.

You're there at that significant point in their lives, to listen and to help. It's no wonder so many of our colleagues find being a debt advisor a rewarding role.

We're currently recruiting for our Glasgow contact centre which is a flexible role working both from home and our office (minimum 2 days a month in the office). Debt advisors work 35 hours a week

What will I be doing?

Use the Debt Arrangement Scheme portal (eDEN) to apply for a DPP on behalf of the client
Use eDEN to contact the creditors to confirm details of debt. Where the creditor is not registered to use eDEN details of all debts should be confirmed by other means: email, telephone and letter
Prepare and issue proposals on behalf of the client to creditors on eDEN requesting consent to the DPP application
To maintain accurate computer records and paper files in line with procedures and in compliance with GDPR and the DAS Regulations
To ensure all debt advice is delivered in line with the charity's quality standards and productivity targets

Skills we're looking for

Excellent communication skills
Ability to analyse complex problems and provide easily understood solutions
Ability to work under pressure
Patience, empathy and the ability to handle challenging conversations
The ability to solve problems
Good attention to detail
Strong emotional resilience and rapport building skills
Previous experience as a Money Advisor (Desirable)
What we offer you

We give you 8 weeks full paid training in our academy before you start supporting clients (training is Monday to Friday 9am to 5pm)
24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
The opportunity to buy and sell annual leave
Hybrid working (current requirement to be in the office 2 days per month) - with IT equipment provided when you're working from home
A personal career plan and ongoing training and development and support with role-related professional subscriptions and qualifications
Travel season ticket loans
Cycle-to-work scheme
Group pension scheme
Group Company Life Assurance
Westfield Health cash plan with employee discounts in high street shops
Vitality at Work health and wellbeing
Employee assistance programme
Access to financial planning and advice
2 days paid volunteering leave per year
Family friendly pay; pre-adoption/fertility/surrogacy pay, post-adoption pay, payments for bereavement and compassionate leave
Long service awards
Free hot drinks (tea, coffee, hot chocolate) in the office
Who we are

StepChange are the UK's leading debt charity, contacted by hundreds of thousands of people a year online and by phone, across all nations and regions. We help people in debt to sleep at night knowing that they have a realistic plan to address their financial problems. We support people to take back control of their situation and we never judge.

In line with current legislation, successful applicants will be required to provide a satisfactory Basic Disclosure check from Disclosure Scotland, which relates to an individual's unspent criminal convictions, prior to employment with Stepchange Debt Charity. Please visit the for more information.

Please Note: This vacancy will close when all positions have been filled

Job Details

Glasgow, Lanarkshire, United Kingdom