Job Details

Customer Service - Debt Advisor

Folkestone, Greater London, United Kingdom, £9 - £9 , Permanent

Posted: 33 mins ago


Customer Collections Advisor - Telephone Banking

Starting salary £18,533 - Rising to £19,302
Coventry, Binley
Full time & permanent contract / 40 hours per week
5 days out of 7 Monday to Sunday between the hours of 8am 8pm
5-week training programme fully paid!
Sales or strong customer service experience required

The Role

Inbound and outbound telephone calls with Credit Card customers to identify customer circumstances; agree customer outcomes and solutions including taking payments, making payment plans, referring to a Debt Management Company or other
Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations.
Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts.
Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.

The Person

Previous experience in financial services is preferable but not essential
Exceptional levels of customer service is essential
You must be able to empathise with the client and be understanding of their current situation
You must be resilient, adaptable and able to work in a busy and dynamic environment
If you are passionate about putting customers first, are motivational, inspirational, and results driven with a passion to succeed then click



Job Details

Folkestone, Greater London, United Kingdom
£9 - £9