Job Details

Customer Accounts Officer (Rent Arrears / Debt Recovery)

Chippenham, Wiltshire, United Kingdom, £29,003 - £31,903 , Permanent

Posted: 21hours ago


Customer Accounts Officer (Rent Arrears / Debt Recovery)

Chippenham, Wiltshire

£29,003 - £31,903 (+ £750 Car Allowance) per annum - depending on skills and knowledge

Contract type - x1 Permanent and x1 Fixed Term Contract (12 months)

Working hours - Full Time

Our client develops a range of new homes - for rent, shared ownership, and sale - while also providing housing management, care and support, and commercial property services.

They increase the opportunities for people to thrive by giving them access to great homes and services to match. This supports the creation of strong and vibrant communities.

They make a difference to people's lives - and this is something they want to continue doing, for more people, every day, and they have ambitious plans to simplify and modernise their organisation, to become a simply brilliant landlord.

About the role

They are currently recruiting for a Customer Accounts Officer who will be responsible for collecting and recovering arrears from a variety of tenures, taking legal action where necessary and providing benefits advice to residents and sign post to other agencies.

This role is a customer facing role, and will also liaise and work with other agencies including local authorities, DWP & courts. There will be a large amount of confidential data handling in this role, and will be required to maintain an excellent level of customer service.

The role will require you to undertake home visits to residents, therefore you must have a valid clean driving licence.

You will be responsible for preparing paperwork and presenting cases in court, with or without legal representation, and attendance at evictions.

About you

It is essential that you have previous experience of arrears or debt recovery, or credit control and experience of DIY possession proceedings and presenting cases in court.

You must have excellent communication skills, with an ability to deal empathetically and effectively with vulnerable residents and difficult situations.

Knowledge of welfare benefits and wider legislative and statutory guidance, within housing would be beneficial for the role.

You will have demonstrable experience of delivering excellent customer service while maintaining good working relationships with local authority departments, the DWP and other external agencies, as well as internal teams such as Neighbourhoods and Tenancy Sustainment.


In support and recognition of their colleagues who will help them deliver their employer strategy, they offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).

All individuals who apply to work there are considered on their merits in line with their Diversity and Inclusion strategy and policy.

Our client is a Disability Confident Employer therefore they actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the 'essential eligibility criteria' for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let them know.

Closing Date - 8th March 2021

Interview Date - 18th March 2021

Job Details

Chippenham, Wiltshire, United Kingdom
£29,003 - £31,903