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Credit Underwriter

Church, Lancashire, United Kingdom, £ £ - Annual Annual, Permanent


Credit Underwriter

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Credit Investigator

Clayton Le Moors, Accrington


36.5 hours per week

32 days annual leave (including bank holidays)

£17,860 + Benefits

About us

Studio Retail Ltd is one of the largest online value retailers in the UK. We offer a personal shopping service to 1.8 million customers each year online via our fantastic Studio & Ace websites and our catalogue. We are based in Clayton-le-Moors, Accrington with great motorway links across the North West of England.

About the Opportunity

Due to our fantastic growth, we havesome exciting opportunities for brilliant Administrators to join our busy, growing Financial Services team.

As Credit Investigator you will assess and process customer credit account requests in line with set criteria, quality and regulatory standards and expectations

* Processing of customer credit account requests, adhering to TCF and SRL's standards and expectations

* Providing pre-account fraud detection and call handling as required

* Reviewing remediation activity on customer account and updating appropriately

* Maintaining the accuracy of assigned processes and procedures

* Processing of credit file amendment requests against set criteria following the principles of reciprocity

* Adhering to all compliance, governance, risk and SRL standards, ensuring that the right customer outcomes are achieved.

You will be working over 36.5 hours a week over Monday to Friday 8am-4pm, 10am-6pm, 12pm-8pm on a rotational basis.as well as one Saturday every 4 weeks 9am-5pm, On Fridays you will always finish one hour early, regardless of the shift!

Who are we looking for?

* Experience of working within the retail or financial services sector

* Admin experience would be desirable

* Ability to deliver in a fast-paced environment

* Delivery and customer focussed

* Experience of effective customer and complaint handling

* Is analytical, pragmatic and systematic in approach to problem solving

* Self-motivated with the ability to work individually and as part of a wider team

* Attention to detail

* Excellent communication skills, both verbal and written

* IT literate

* Knowledge of financial sector compliance and governance, i.e., FCA, TCF, Data Protection is desirable

Why Studio Retail?

Studio Retail is a growing business with a developing Financial Services team. This is a great time to join us and be part of our evolution and transformation. We have a lot of experienced colleagues who will tell you they love working here because of the people and the opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here!

We offer a great benefits package including flexible working hours and free parking, and would love to hear from you if you think we could be the right company for you to 'express yourself' and grow your career

Job Details

Not Specified
Church, Lancashire, United Kingdom
£ £ - Annual Annual