Job Details

Credit Investigator

Church, Lancashire, United Kingdom, £17,860 , Permanent

Posted: 12days ago


Credit Investigator

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Credit Investigator

Clayton Le Moors, Accrington

£17,860.00 + Benefits

About us

Studio Retail Ltd is one of the largest online value retailers in the UK. We offer a personal shopping service to 1.8 million customers each year online via our fantastic Studio & Ace websites and our catalogue. We are based in Clayton-le-Moors, Accrington with great motorway links across the North West of England.

About the Opportunity

At Studio, we are constantly evolving & transforming, and we now have exciting opportunities for brilliant Administrators to join our busy, growing Financial Services team.

As Credit Investigator you will assess and process customer credit account requests in line with set criteria, quality and regulatory standards and expectations

* Processing of customer credit account requests, adhering to TCF and SRL's standards and expectations

* Providing pre-account fraud detection and call handling as required

* Reviewing remediation activity on customer account and updating appropriately

* Maintaining the accuracy of assigned processes and procedures

* Processing of credit file amendment requests against set criteria following the principles of reciprocity

* Adhering to all compliance, governance, risk and SRL standards, ensuring that the right customer outcomes are achieved.

Who are we looking for?

* Experience of working within the retail, financial services sector

* Knowledge of financial sector compliance and governance, i.e., FCA, TCF, Data Protection is desirable

* Ability to deliver in a fast-paced environment

* Delivery and customer focussed

* Experience of effective customer and complaint handling

* Is analytical, pragmatic and systematic in approach to problem solving

* Self-motivated with the ability to work individually and as part of a wider team

* Attention to detail

* Excellent communication skills, both verbal and written

* IT literate

Why Studio Retail?

Studio Retail is a growing business with a developing Financial Services team. This is a great time to join us and be part of our evolution and transformation. We have a lot of experienced colleagues who will tell you they love working here because of the people and the opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here!

We offer a great benefits package including flexible working hours and free parking, and would love to hear from you if you think we could be the right company for you to 'express yourself' and grow your career

Job Details

Church, Lancashire, United Kingdom