Job Details

Credit Hire Negotiator (Home Based)

Birmingham, West Midlands, United Kingdom, Permanent

Posted: 15days ago


It's an exciting time to join us here at Hastings Direct! Due to ongoing growth, we have a number of opportunities for Credit Hire Negotiators to join our Credit Hire department. We are looking for highly motivated individuals that have a strong motor claims background and a thorough grasp of existing credit hire law.

This role can be based at either our Bexhill or Leicester office (with flexible working options). However, if you do live further afield, we are able to offer this role on a permanent homeworking basis.

The Role

Working as part of a dynamic team, you will be responsible for your own workload of hire/repair claims and managing hire spend across the Third Party Claims department. You will manage and control these hire spends through robust negotiation, investigation and provision of services.

We are going through a period of operational transformation within Claims which means there's no better time to join us and play a part in this amazing journey. This, combined with our passion for developing talent, means there will always be opportunities to progress and develop your career with us.

What will you be doing?

Managing a workload of hire/repair claims
Pro-actively managing the customer claims journey
Responsible for making decisions in regards to indemnity and liability
Maintaining accurate reserves
Protecting the company against third party credit hire claims and minimise exposure to incoming third party credit hire and credit hire repair claims
Servicing inbound phone calls from third parties, customers, garages and other suppliers
Meeting monthly targets and ensuring hire spend across the department is reducing
Referring litigation cases to the appointed handler within 24 hours
Scope to work injury claims in the portal that include credit hireWe're looking for people who have:

Excellent knowledge of the ABI GTA and existing credit hire law
Outstanding communication skills and attention to detail
Strong customer focus
Good commercial awareness
Drive of self-development
Strong decision making skills
Ability to work as a team, whilst also being able use initiative and work independently

Benefits for you

Please find some of the great benefits we offer here at Hastings Direct;

Competitive base salary

Up to 5% bonus earning potential

25 days holiday (plus bank holidays on top)
Flexible working opportunities

Pension match up to 10%

A supportive, dynamic and flexible environment

A business that rewards achievements and focuses on development

Flexible benefits (including additional holiday buy/sell, healthcare and more)

Discounted Hastings Direct products

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks

Job Details

Birmingham, West Midlands, United Kingdom