Credit Hire Litigation Handler

Description:

Your new role:

To monitor the progress of assigned files from solicitor appointment to resolution.

To understand the service level agreement in place with solicitor assigned to file,

Liaising and chasing as needed to ensure delivery.

To deliver individual targets to support the departments effective timely recovery of debt.

To assist fellow team members with legal / procedural queries

To effectively manage the relationship between client and the Panel Solicitors.

To ensure effective communication with Solicitors to produce weekly file updates and

Prompt notification of insurers response to deadlines and court outcomes.

To deliver individual targets set re timescales of solicitor acknowledgement negotiated

Settlement or initiated action, and percentage of actual recovery.

To identify shortfalls in service level agreement, reporting repetition, serious or unresolved issues to Team Leader.

To monitor and prioritise incoming emails and post, communicating where necessary,

Bringing urgent matters to the attention of the team leader.

To acknowledge and act upon basic Solicitor and court correspondence.

To maintain regular progress updates with Team Leader, presenting overview of file status and proactively make recommendations on issues identified.

To conduct additional/alternative work as assigned by Team Leader to cover absenteeism or facilitate the smooth running of the department to achieve targets

Observing and complying with GDPR

Achievement of set objectives

Carry out reasonable tasks as requested by your line Manager.

What we would like from You:

Demonstrable experience in a similar role

Demonstrable experience in Civil Litigation preferably RTA

Experience within the insurance industry ideally motor insurance

Demonstrable understanding of litigation process and court proceedings

Experience of using Proclaim an advantage

Clear verbal communication skills, persuasive and assertive

The ability to prioritise recognising importance and urgency

Clear verbal communication skills, persuasive and assertive

Good written communication skills, capturing a clear logical summary of situations

Proven judgment and decision making skills including problem solving

Ability to demonstrate commercial awareness

Detail conscious

Excellent interpersonal and influencing skills

Adaptable, tenacious self-starter who is results orientated

Able to work on own initiative as well as support team and departmental goals and objectives

Demonstrable experience of achieving against targets

IT Literate, demonstrable experience of using in house computer systems

Results driven and tenacious

Demonstrate behaviour in line with Company values; Inspired to Innovate, Always

Respectful, Fully Accountable

Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities

Job Details