Job Details

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Credit Hire Litigated File Handler

Bolton, Lancashire, United Kingdom, £ £ - Annual Annual, Permanent


Are you looking for a new role? Do you have Credit Hire experience? Do you want to join a friendly and progressive team? If so Keoghs are looking for number of Litigated File Handlers to join the team in Bolton. The role is to pursue settlement of files in line with client instruction / client guidelines to the commercial benefit of Keoghs.

Key Accountabilities

  • Create initial case strategy following Client Guidelines and review of information available
  • Undertake discussions and negotiations with Insured, Insurer and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs
  • Undertake Court Telephone Hearings to ensure progress is maximised and all actions have been undertaken to bring the case to settlement
  • Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
  • Allocate funds to the appropriate client accounts as per agreed procedures to ensure the client and Keoghs receive appropriate payments
  • Dealing with correspondence and telephone calls
  • Undertaking periodic reviews of files in line with Client requirements
  • Updating reports
  • Meeting agreed performance targets
  • Ensuring files are kept within ISO 9001 guidelines
  • Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
  • To ensure compliance with the SRA Code of Conduct 2011

Essential Skills and Attributes:


  • Previous experience in credit hire a minimum either defendant (preferable) or claimant.
  • Experience of small claims and fast track matters
  • Previous experience of handling own caseload
  • Good standard of education - 3 GCSE\'s grade C or above or equivalent including Maths, English & Science as a minimum.
  • Good telephone negotiation skills
  • Have an understanding of case law and litigation practice & process and CPO
  • Ability to use own initiative
  • Ability to plan and prioritise workloads
  • Excellent listening and verbal communication skills
  • Ability to make decisions
  • Ability to remain calm under pressure
  • Ability to follow work processes and keep to Strategy yet flexible enough to adapt to change
  • Proficient IT skills
  • Adhere to the Keoghs Values


  • Knowledge / experience of the litigation process
  • Some knowledge of RTA
  • Experience of Indemnity Principles and CCFAs

What you can expect from us:

  • A learning culture with employee development at the heart of the people development pathway
  • Excellent flexible benefits including Annual leave entitlement and Healthcare Cash Plan as standard
  • Monday to Friday - 35 hours per week

Benefits Package

  • Competitive salary
  • Cash care Plan
  • Death In Service - after 1 year
  • Pension Contribution
  • Cycle to Work Scheme*
  • Tech Scheme*
  • Season Ticket Loan*
  • Car Parking Scheme*
  • Gym Flex*
  • Access to Online Discount Sites
  • Discounted Gourmet Society Membership
  • Discounted Tickets for Merlin Attractions nationwide
  • Discounts at local retail outlets
  • Flexible Working
  • 25 days holiday plus 8 bank holidays

Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

Keoghs values

• We listen, are down to earth and supportive

• We work together towards a common goal

• We\'re friendly with a can do attitude

• We care about our clients

• We evolve

Keoghs is a Disability Confident employer and we endeavour to recruit from the widest possible pool of suitable candidates.

If you require any adjustments or special arrangements to be made to our application process on account of a disability please contact Recruitment...... click apply for full job details

Job Details

Not Specified
Bolton, Lancashire, United Kingdom
£ £ - Annual Annual