Description:

Your new role:

To handle motor claims and manage the credit hire aspect on behalf of our high net worth clients within our Performance Car Hire Department

Key Accountabilities:

* Deal with hire referrals from receipt to off hire.

* Reporting claims to insurers, arranging inspections, chasing authorisation for repairs and monitoring repairs.

* Handle incoming enquires from clients, insurers and other third parties in a professional manner.

* Ensure all data recorded is factually & grammatically correct and meets agreed SLA's.

* Liaising with brokers, insures and other agents

* Promotion of our in-house claims service to clients

* Liaise with the legal team on any liability issues

Duties:

* Manage the FNOL process with the client to determine the most appropriate course of action.

* Understand the claims journey as to actions required

* Manage the repair process with the approved repair network where appropriate

* Review repair progress in line with the ABI GTA

* Provide updates to third party insurers where necessary

* Deliver third party intervention services

* Liability assessment

* Action and authorise payments to service providers

* Undertake any other duties as necessary

Skills required:

* Clear confident telephone manner

* Strong communication & interpersonal skills

* Commercial awareness

Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities

Job Details