Job Details

Credit Controller (Student Finance)

Hertfordshire, United Kingdom, £24,871 - £27,924 Yearly, pro rata pa on achieving designated skills and experience, Permanent

Posted: 6 days ago

University of Hertfordshire


We are looking to appoint an enthusiastic Credit Controller to form part of the Student Account Management within Student Finance.

Main Duties and Responsibilities

This team is responsible for the timely collection of monies owed to the University of Hertfordshire in respect of tuition, accommodation, sponsorship and other fees relating to Student Finance in accordance with the relevant University policies. You will be actively contacting students who have fee debts and then take appropriate action to progress collection or to refer for other actions. You will also monitor and make regular progress with debtors and help develop and manage new events to raise awareness of the implications of debt. Your role will also be supporting students with their fee account queries and this could be via telephone, email and in person. This is a student facing role and will be predominantly based on campus.

Skills and Experience

As the post requires a high level of data manipulation you will be able to demonstrate excellent attention to detail and IT skills, founded in a strong background of numeracy and literacy. You will have a history of being able to organise your workload and work to a high standard when under pressure and with conflicting demands. Communication skills are key to this role so you will be able to demonstrate effective communication skills with a range of stakeholders from colleagues to students and external agencies. You will demonstrate tolerance and sympathy whilst maintaining a focus on debt collection, mindful of the needs of students.

Qualifications required

You will be hold GCSEs (or equivalent qualifications) with grade C/4 in Maths and English, plus A-levels (or equivalents) in any subject, or demonstrate proven professional work experience.

Contact Details/Informal Enquiries

Louise Patterson, Student Finance Controller, l.h.patterson@herts.ac.uk

Our vision is to transform lives and UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics. We offer a range of employee benefits including generous annual leave and discounted Sports Village memberships, personal and professional development and family-friendly policies. #GoHerts

To apply, please visit our website.

Closing date: 7 November 2021.

Interview date: 23 November 2021

Job Details

Part Time
Hertfordshire, United Kingdom
£24,871 - £27,924 Yearly, pro rata pa on achieving designated skills and experience