Description:

PMP Recruitment are looking for to fill a temporary ongoing position with a well established company based in Llantrisant, you must be able to clear a DBS check and be available to start ASAP.Purpose/Objective Of Role:Credit Control officer will be required to take on responsibility and ownership of a problem and assist with specialist advice to the Team Leaders, reduce overdue debt and process all held orders to assist in OTIF figures. To make decisions concerning customers' accounts that directly affect credit allocation/credit rating. Must be able to liaise with different departments and external service providers concerning account information and ledger differences, recommend and assist in order verification thresholds and record fraudulent activity.Key Responsibilities:

• Daily banking reconciliation of payments

• Produce and authorise cheque refunds

• Liaise with finance regarding unpaid cheques. Contacting customer ensuring replacement cheque is received.

• Liaise with Barclaycard Business Financial Exceptions concerning 'card not present chargeback'.

• Conduct credit evaluations using account information, a score supplied by an external company and a credit limit calculation formula.

• Issue documents in accordance with the consumer credit agreement regulated by the Consumer Credit Act 1974.

• Monitor /chase customers not participating in the Consumer Credit Agreement.

• Authorising credit allocation up to business operating instructions threshold of £5000.

• Resubmit/Process decline credit cards in relation to orders/standalone payments

• Process alternative payment details for held decline orders

• Adjust account details to reflect direct payments into our sterling account.

• Assess and report to finance concerning financial enquires

• Assess and resolve Customer Service Account Complaints/Queries

• Conduct internal reporting on individual payment transactions

• Authorising and agree customer base repayment plan in relation to overdue debt.

• Analyse and adjust customer accounts to reflect Journal Debit/Credit bank adjustments.

• Process all debt collection payments supplied via external debt recovery unit.

• Report and process on credit control/order verification held reason codes.

• Prepare and confirm Debt Collection Referral accounts.

• Monitoring of repayment plan accounts.

• Report on Monthly Fraud Statistics

• Assist MOD/CID in the prosecution of fraudulent accounts.

• Asses/monitor accounts adjusted payment terms

• Liaise with executor of the state for deceased customers. Chase and obtain payment to clear overdue debt.

• Review and set Order Verification system parameters

• Chase and obtain payment for overdue debt.

• Train Team Leaders and their team on account issues.

• Train the teams on new process and procedures.

• Review and provide assessments concerning possible Write offs

• Responsible for decisions on

• Debt referrals to external company

• Write off referrals

• Credit allocation up to business operating instructions threshold of £5000.

• ID Order Verification

• Ledger differences

• Account adjustments

• New Procedures

• Fraudulent account referral to MOD/CID

Performance Indicators:Complete 80% of all tasks within the Departmental Service Level Agreements, typically 24 hours from receipt.Key Behaviours:

• To be able to work well as a team to assist colleagues in problem solving and training. Take on responsibility and ownership of a problem and assist with specialist advice to Team Leaders and their teams.

• Must be able to convey information, report on system faults, request enhancements, answer queries and advise on correct course of action.

• Must be able to interact with a variety of internal & external customers, making contact through all means of communication: phone, meetings, face to face and working party sessions. Typically communication is split: internally up to 70% of the time and 30% externally.

• Confidence to act on own initiative and propose solutions to department teamleaders.

Knowledge, Skills & Experience:

• In depth knowledge of the Maginus Sales Order Processing System and Customer Accounts is required to enable the Credit Control officer to assist the whole Customer Services Department, including the Leadership Team, in resolving customer complaints and queries.

• In depth knowledge of every role within the Customer Services Department.

• Good written, verbal and IT skills.

• Flexible and open to new ideas.

• Experience of achieving targets.

• Experience of handling customer account complaints and enquiries.

• Calm under pressure and in a crisis.

• Identifying/taking ownership of a problem, investigating the causes and suggests or implements solution.

• Effective interpersonal skills.

• Effective communicator.

• Shares tasks and is participative.

• Takes ownership of a problem.

• Promote safe working environment.

PMP Recruitment Ltd is acting as an employment business in relation to this vacancy.

Job Details