Job Details

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Credit Controller

Northampton, Northamptonshire, United Kingdom, £ £ 22000.00-24000.00 Annual Annual, Permanent


Credit Controller


Up to £24k per annum

Hours: 36 hours per week. Primarily 35 hours between Monday to Friday 8.30am to 5.30pm with one rota Saturday working every four weeks. Additional Saturdays as required.

As part of the Credit Control team, this role sits within a Collections department, in their Credit Control Team. Team size is around 15 individuals including Administration and Support who support their vulnerable customers.

This role involves supporting their customers on a day to day basis by answering queries on their agreement and coming up with solutions when customers' circumstances change.

NO prior experience in credit control is required, full training will be provided. Experience of dealing with vulnerable customers or having difficult conversations is a must.

Key Responsibilities

  • Managing a queue system of allocated accounts
  • Scheduling call backs to customers
  • Contacting customers with accounts in arrears via telephone, email, and letter to determine their situation, primarily focused on obtaining payment or arranging a payment plan in keeping with company policies and customers affordability
  • Writing letters and emails proactively and in response to customers & external agencies
  • Preparing files for vehicle repossession and/or legal action
  • Responding to customer letters and email queries
  • Liaising with debt management agencies
  • Taking manual payments over the telephone
  • Taking inbound calls from customers regarding their agreement
  • Liaising with other departments where necessary in order to effectively manage situations
  • Reviewing customers credit files

Experience and skills

  • Prior experience working with vulnerable customers
  • Proven experience of having difficult conversations with customers
  • Accuracy and attention to detail
  • Can work independently and as a part of a team
  • A strong yet customer friendly telephone manner

Job Details

Not Specified
Northampton, Northamptonshire, United Kingdom
£ £ 22000.00-24000.00 Annual Annual