Job Details

Credit Controller

Somerset Bath United Kingdom, BA24 £22,000 - £24,000 , Permanent

Posted: 8 hours ago


Working for one of the UK's leading specialist finance companies the role of Credit Controller will be responsible for contacting customers regarding outstanding charges & the collection of late payments. Further responsibilities for the role of Credit Controller include…

* Utilise negotiation skills to engage with customers and recommend remedy strategies to line management

* Arrange collection of assets via third parties where appropriate.

* Complete administrative tasks as necessary during the life of the contract, ensuring all data is uploaded onto relevant systems completely, accurately and in accordance with GDPR guidelines

* Monitor customer payment performance.

* Deal with customer service enquiries via telephone, email and post

* Escalate issues and complaints in a timely manner, in accordance with company processes and regulatory requirements

* Deal with all customer matters efficiently, fairly, and consistently in line with cultural values and FCA requirements

The Company:

* A leading UK business that retains a large customer base and has a reputation for providing innovative finance products that help consumers and businesses fulfil their finance requirements.

The Person:

* c2 years experience working in a credit and/or collections role

* Excellent communication skills with the ability to advise & agree collection plans

* Good negotiation and persuasion skills

* Experience of using MS Office (Outlook, Word, Excel etc.)

* Ability to analyse & interpret Credit Reference Agency searches

* Professional, approachable and friendly attitude

£22k - £24k plus excellent benefits

Job Details

Bath, Somerset, United Kingdom
£22,000 - £24,000