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Job Details

Credit Controller

Leicestershire, United Kingdom, £18,500 - £20,000 , Permanent

Posted: 23 hours ago

Description:

Collect debt in a professional and timely manner from domestic customers, whilst also supporting the contact centre managing customer enquires

Be able to assess situations individually to come to the right course of action.

Client Details

A national energy supplier that is rapidly growing and is now looking to expand its credit control and customer service teams at their head office in Leicester.

Description

  • Managing outbound campaigns to take ownership for pursuing overdue debt on a portfolio of accounts
  • Authorising release of orders where credit limits have been exceeded or accounts have been placed "on stop" (in accordance with pre-determined guidelines)
  • Requesting credit limit increases where appropriate
  • Liaise with other departments to resolve queries and disputes causing payment delays
  • Weekly account reconciliations to minimise unallocated cash
  • Working on exceeded credit limit and on manual stops reports
  • Completing tasks in a timely manner in accordance with set deadlines
  • Calculating and discussing the benefits of Direct Debits and verbal set up this facility with the associated administration
  • Dealing with a high volume of inbound and outbound calls which will include Customer Service calls as well as credit control calls during our winter months

Profile

The successful applicants will have the following attributes;

  • Professional
  • Good telephone manner
  • Resilient
  • Good at listening
  • Quick thinking

Job Offer

An opportunity to work for a growing business on a permanent contract paying very competitive salaries.

Job Details

1359109724
Leicestershire, United Kingdom
Permanent
£18,500 - £20,000