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Job Details

Credit Controller

Southampton, Nottinghamshire, United Kingdom, Permanent

Posted: 17 hours ago

Description:

A leading global company that specialises in the outsourcing of business processes in sectors where security and safety risks are considered a strategic threat. Having recently been acquired making the company the biggest security provider and the 7th largest employer in the World.

There is an exciting opportunity for an experienced Credit Controller to join their successful finance team located in its shared service centre in Worksop This is a full-time role working Monday to Friday 8.30am-5pm. As a company, they can offer a competitive salary, contributory pension scheme, life assurance and free onsite parking.

You must be able to effectively manage your own workload, and be a confident communicator, both written and verbal. You must also have the ability to establish and maintain good customer relationships both internally and externally, at all levels.

As a Credit Controller your key accountabilities will include:

Chasing customer payments in line with the company payment terms to minimise bad debt.
Handling of all tier 2 interactions received into credit control ensuring all requests are completed and successfully resolved within the agreed service level.
Able to look for process improvement opportunities for service delivery.
Work to daily outbound phone targets set by the team leader.
Work to individual and business unit overdue debt reduction targets and cash collection.
Work on customer disputes to help minimise outstanding company debt and escalate to the appropriate business owners.
Creating and categorising outbound service requests.

The ideal Credit Controller will have the following skills and experience:

Technical

Experienced in using MS, Excel & MS Word.
Attention to detail and numerical accuracy.
Experience of using Oracle / Exchequer / Navision would be desirable.
Experience

Experience of working with customers to resolve queries and issues.
Experience of working in a busy customer service / finance environment.
Experience of managing multiple customer accounts to effectively minimise outstanding debt.
Experience of a target driven environment with a larger volume of phone based activity.
Personal Qualities

Excellent verbal communication must be able to effectively communicate company policy when dealing with the recovery of outstanding debt.
Team player must be willing to help and support colleagues.
Should possess the drive to deliver a high quality service to help promote the financial shared service centre.
Ability to problem solve issues such as disputes relating to customer invoices.
Target driven and self-motivated to achieve company collection targets.
Ability to keep calm under pressure.
Must be adaptable and not averse to change

If this sounds like the Credit Controller role for you, click the apply link online.

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Job Details

1188780560
Southampton, Nottinghamshire, United Kingdom
Permanent