Job Details

Credit Controller

Towcester, Greater London, United Kingdom, £20,000 , Permanent

Posted: 22 hours ago


Salary: £20,000 per annum plus performance-based bonus

Working Hours: 37.5 hours a week Monday to Friday

Northgate has a fantastic opportunity in the Finance team in our Darlington Head Office!

Due to continued growth, we are now seeking to expand the Finance team with ambitious, driven individuals who have experience and an interest in a future in finance.

Job Description/Role Overview

• To be responsible for the day-today receivables management of a portfolio of 'owned' customers, ensuring that insofar as possible payments are received in line with individual payment terms.

• Contact customers whose payments have fallen into default, securing prompt resolution & reinforcing future payment expectations.

• Ensure that customer queries are recorded promptly & accurately.

• Maintain a detailed history of customer contact activity, promises & outcomes.

• Minimise bad debt exposure by promptly identifying & reporting detrimental changes in risk.

• Safeguard the transactional integrity of individual accounts whilst minimising levels of unallocated receipts. Key Responsibilities & Accountabilities

• Contact customers whose payment is in default of agreed payment terms to obtain immediate payment of the full overdue value or valid reason for non-payment.

• Monitor all promises of payment to ensure receipt & follow up promptly with further contact as necessary.

• Minimise exposure to bad & doubtful debt by promptly identifying & reporting detrimental changes in risk

• Clearly & promptly record all conversations & other correspondence on the appropriate customer record.

• Liaise with members of the Commercial team to achieve best outcomes, ensuring that business relationships are maintained wherever possible.

• Record full details of all disputes on the appropriate logging system(s) & forward for onward investigation & resolution as required.

• Monitor for prompt & full resolution of queries, ensuring that the customer is kept fully informed of the outcome.

• Assist in the prompt & accurate preparation of Direct Debit proposals & notification letters.

• Assist in the prompt & accurate selection, preparation & issue of dunning letters.

• Contact customers to resolve instances of payments received without a remittance advice, ensuring that verbal instructions are clearly recorded & communicated for internal purposes & also confirmed back to the customer.

• Remove barriers to payment by reacting promptly & efficiently to requests for additional information & documentation.

• Liaise with & assist the Billing team as required, ensuring that complex billing requirements are understood & correctly acted upon.

• Where appropriate, contact customers ahead of payment debt

Person Specification


• Good general education with minimum qualification of grade A-C GCSE or equivalent in English and Maths is required.

• Previous experience in a similar role

• Excellent attention to detail.

• Good organisational and administration skills.

• IT literate and familiar with Microsoft Office products - particularly Excel and Word.

• Able to deal with high volumes of information and data.

• To be able to work quickly, under pressure and to tight deadlines.

• The ability to work as part of a successful team.

• A strong customer focus (external & internal).


• ICM level 2 or AAT level 2 and above but not essential with experience

If you are interested in the role and hold the relevant skills, please apply today for immediate consideration.

Job Types: Full-time, Permanent

Salary: £20,000.00 per year

Job Details

Towcester, Greater London, United Kingdom