Job Details

Credit Controller

Lincoln, Lincolnshire, United Kingdom, £19,000 , Permanent

Posted: 23 hours ago


Credit Controller

The Role:

This is an exciting time for the team as we look to expand and recruit for a Credit Controller. We have a fantastic office based in Lincoln which has a superb culture. You will be working as part of a friendly team to help maximise recovery from Tenants & Guarantors with their rent payments. This contributes towards the ~£2 Million paid out annually in guaranteed rent and legal expenses. We recognise the hard work and effort you will put into this recovery, so as well as an excellent basic salary we have a very generous performance bonus on top of up to £8000 per year!

Working alongside the Claims Handling team you will maximise the success of recovery through pre-emptive intervention and minimise costs incurred in pursuit of repayment.


- Manage and escalate all incoming and outgoing recovery payments including be not limited to repayment plan payments, landlord refunds, guarantor payments, full & final settlements
- Liaise between recovery handlers and the finance department to arrange payment to maximising recovery potential
- Respond in a timely manner to all administration enquiries, via but not limited to, telephone, letter, email
- Allocate recoveries tasks in order of priority daily to ensure customer demand is met and the customer is supported
- Contact tenants and guarantors in line with agreed contact dates to seek repayment of debts
- Implement and manage sustainable repayment arrangements tailored to the needs of both the business and the debtor ensuring late payments are chased and enforcement action taken
- Accurately manage and calculate settlement figures for all debtors, supporting all areas of the business


- To be successful in this role you must have strong communication skills and have experience of working in a credit control position
- You will be proactive, organised and manage your time accordingly
- A good level of administration and customer service experience
- Numerate with the ability to work under pressure and with good computer skills
- Able to manage difficult conversations whilst working under pressure

In addition to an excellent basic salary of £19,000, you will also earn performance related bonuses which can be up to £8000 on top of your basic salary per year! We also offer some fantastic perks! Our office benefits from a 'Chill Out' room including a pool table, TV and games consoles, free parking, free tea/coffee and fresh fruit daily.

Further information

Collaboration is at the heart of everything we do. We believe that working together as one team across the Group is better for our customers, our businesses, and our employees, we offer excellent rates of pay, fantastic benefits and excellent career opportunities.

PIB Group is an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

Your application will be treated in the strictest confidence.

Ref: 98837

Job Details

Lincoln, Lincolnshire, United Kingdom