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Credit Controller

Lancashire, United Kingdom, £ £ 16146.00-16146.00 Annual Annual, Permanent

Description

The Organisation:

Direct365 is a rapidly expanding service provider and product supplier to the B2B market specialising in supplying the SME Market and niche sectors requiring in-depth Account Management. Current services include washroom, clinical waste, trade waste, PA testing, lift maintenance and pest control and are regularly being expanded to create a unique online business marketplace. Services are delivered on a national basis.

MAIN PURPOSE

Direct365 predominantly dealing with SME businesses has a large volume of smaller accounts. Reporting to the Contracts Manager you will be responsible for managing your own ledger with clear and achievable cash collection and query resolution targets.

KEY TASKS

* Chasing overdue debts via telephone, email and relevant legal letters.

* Respond in a timely manor to customers query via telephone, email and customer portal.

* Manage own database of approximately 700 accounts, ringing sites weekly and sending legal letters when due to promt payment.

* Work as part of a team to achieve personal and team target.

* Liase with internal departments to resolve accounts in query.

* Taking card payments and discussing outstanding balances on customers accounts.

* Advising customers of various payment methods and relevant credit notes that may be available.

* Building relationships with customers to ensure prompt payments.

* Ability to resolve client queries to the satisfaction of both the client and the business.

* Placing accounts on stop based on predefined criteria if payment is not forthcoming.

* Maintaining and updating customer data during each customer contact.

* Reduce and monitor outstanding debt.

* Work towards predefined KPI\'s.

* Handle disputed accounts and negotiate to bring payment into line with credit terms.

PERSON SPECIFICATION

* Demonstrate previous experience in a similar role.

* Proven track record in working towards and achieving cash collection targets.

* Customer focused.

* Ability to build strong customer relationships with new and existing customers.

* Ability to communicate effectively with internal staff and customers.

* Strong negotiation skills via telephone and email.

* Ability to produce accurate debtor reports to feed back to line manager.

QUALIFICATIONS

* C Grade or above Maths and English G.C.S.E or equivalent

* A Levels or equivalent desirable

* Relevant credit control/accounting qualifications desirable

Job Details

754311098
Not Specified
Lancashire, United Kingdom
Permanent
£ £ 16146.00-16146.00 Annual Annual