Job Details

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Credit Controller

Lancashire, United Kingdom, £ £ 16146.00-16146.00 Annual Annual, Permanent


The Organisation:

Direct365 is a rapidly expanding service provider and product supplier to the B2B market specialising in supplying the SME Market and niche sectors requiring in-depth Account Management. Current services include washroom, clinical waste, trade waste, PA testing, lift maintenance and pest control and are regularly being expanded to create a unique online business marketplace. Services are delivered on a national basis.


Direct365 predominantly dealing with SME businesses has a large volume of smaller accounts. Reporting to the Contracts Manager you will be responsible for managing your own ledger with clear and achievable cash collection and query resolution targets.


* Chasing overdue debts via telephone, email and relevant legal letters.

* Respond in a timely manor to customers query via telephone, email and customer portal.

* Manage own database of approximately 700 accounts, ringing sites weekly and sending legal letters when due to promt payment.

* Work as part of a team to achieve personal and team target.

* Liase with internal departments to resolve accounts in query.

* Taking card payments and discussing outstanding balances on customers accounts.

* Advising customers of various payment methods and relevant credit notes that may be available.

* Building relationships with customers to ensure prompt payments.

* Ability to resolve client queries to the satisfaction of both the client and the business.

* Placing accounts on stop based on predefined criteria if payment is not forthcoming.

* Maintaining and updating customer data during each customer contact.

* Reduce and monitor outstanding debt.

* Work towards predefined KPI\'s.

* Handle disputed accounts and negotiate to bring payment into line with credit terms.


* Demonstrate previous experience in a similar role.

* Proven track record in working towards and achieving cash collection targets.

* Customer focused.

* Ability to build strong customer relationships with new and existing customers.

* Ability to communicate effectively with internal staff and customers.

* Strong negotiation skills via telephone and email.

* Ability to produce accurate debtor reports to feed back to line manager.


* C Grade or above Maths and English G.C.S.E or equivalent

* A Levels or equivalent desirable

* Relevant credit control/accounting qualifications desirable

Job Details

Not Specified
Lancashire, United Kingdom
£ £ 16146.00-16146.00 Annual Annual