Job Details

Credit Control Supervisor

Accrington, West Yorkshire, United Kingdom, £30,000 - £35,000 , Permanent

Posted: 1 hour ago


The Business & Opportunity:

Exciting opportunity for someone to provide high-level add-value support to the Credit Control function of this market leading and successful legal services business.

As Credit Control Supervisor, you will lead a team Senior Credit Controllers and Credit Administrators. The focus will be on helping the Credit Controllers maximise client turnover of the firm's largest clients through strong process development and reducing problematic debt with the design and management of a flexible escalation path. And providing an in-depth support network to the administrators including reconciliations, reporting, quality assurance and statistical analysis and KPIs


Your responsibilities will include:

* An all-round awareness as to key debt issues across each team member and their respective office and the impact/influence these have in terms of aged debt profiles;

* Process review and Improvement of the firm's largest clients;

* Direct supervision of a local team of Credit Administrators and Senior Credit Controllers including distribution of work load, staff training and development and ensuring that the team provides a superior level of customer service;

* Design, review and track an escalation path for problematic and complex debt setting targets and KPIs to show continuous improvement;

* Ownership and review of the current Quality Assurance program to show continuous improvement;

* Preparation and analysis of statistics and data for team's performance in line with KPIs / targets;

* Responsibility for training of new starters and ongoing training of the team, managing and streamlining of the current induction process;

* Objective setting and review of the teams work, undertaking performance management where required;

* Management of small and ad-hoc projects and identifying of opportunities for progress;

* Attend calls with the Management Team and provide concise information relating to outstanding AR / queries;

* Building relationships with partners and fee earners to ensure the collection policy is adhered to and escalate any problem clients, fee earners or debts to the management team;

* Be proactive in booking and attending monthly meetings with partners or financial controllers, agreeing appropriate strategies to collect aged and/or difficult debts, and ensure all queries are resolved appropriately;

* Collating weekly performance reporting and targeting for the team and running month end reports;

* Continuous and ongoing improvement of the current Credit Control processes;

Skills & Experience Required:

* Sufficient experience in a supervisory/team leader/management credit control role within a customer/client focused environment;

* A legal or professional services background will prove highly advantageous, due to the complexity and understanding of how the matrix and partnerships work;

* A strong supervisory background, experience in performance management and the ability to lead and take ownership of a team and their workload;

* Experience of developing improvements in quality of work through QA analysis;

* The ability to devise an Induction program for new starters and a track record of training/coaching;

* Process driven, identifying best practice and ensuring It is followed;

* IT competent with a sound knowledge of Excel;

* Strong communicator together with effective negotiation skills both with team members, clients and the lawyers/partners;

* Effective at building strong working relationships with people at all levels both in and outside the fee earning community;

* Must be willing to explore new working practices and share new ideas that will maximise cash flow into the business;

* Maintain a strong attention to detail and the ability to deal with confidential matters with discretion;

What's on offer:

* A competitive basic salary in the region of 30-35k

* Excellent benefits including bonus, pension, healthcare, flexitime and a generous holiday allocation;

* Home working options;

* The opportunity to work in a fun, dynamic and modern Leeds City Centre office, with a successful and progressive company;

Apply Now:

* Interviews are being conducted asap, hence you are advised to apply at your earliest convenience

Job Details

Accrington, West Yorkshire, United Kingdom
£30,000 - £35,000