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Credit Control Manager

Stroud, Gloucestershire, United Kingdom, £ £ 30000.00-35000.00 Annual Annual, Permanent


REED recruitment are supporting a highly successful business in Stroud (GL5) who are recruiting for a Credit Control Manager to join their busy domestic credit team.

The salary is initially £35k with that increasing to around £40k after the first 6 months and achieving objectives set out at the begining of the role.

The main purpose of this role is to deliver all aspects of internal customer focussed collections activity within a developing collections team.


  • Improve cash flow and customer outcomes, and reduce average debt and average time to pay
  • Identify opportunities to reduce cost of recovery and cost to serve.
  • Take full responsibility for performance, development and the operational effectiveness and efficiency of the Collections team.
  • Drive improvements in all collection's activity, deploying best practice collections management, ensuring appropriate measurement and monitoring is established.
  • Encourage continuous improvement in collections process and standards, by ensuring advisors deliver results against agreed KPI targets within a highly regulated area
  • Ensure all complaints and customer issues (internal & external) are investigated and resolved within agreed time scales
  • Identify and report issues with internal processes and work with peers on operational improvement activities
  • Planning and objective setting for departmental activities in order to deliver against strategic plans
  • Act as escalation point for the Team Leader in relation to operational issues, staff and customer enquiries
  • Ensure regular 121's are completed for all team members and ensure delivery of regular coaching sessions in line with the Ecotricity Academy structure

If you have experience in a similar role and you want to know more then please dont hesitate to apply and I will be in touch.

Job Details

Not Specified
Stroud, Gloucestershire, United Kingdom
£ £ 30000.00-35000.00 Annual Annual