Job Details

Click here to become a registered jobseeker.

Credit Control

Southend-on-sea, Essex, United Kingdom, £ £ - Annual Annual, Permanent


Credit Controller

Location: Southend on Sea, Essex

Salary: Negotiable - dependent on experience

Type: Permanent, full time

Hours: Monday to Friday, 9am - 5:30pm (1-hour lunch break)

As Credit Controller your main duty will be to recover and chase any outstanding debts at properties within the portfolio. You will be making outgoing calls to leaseholders on a daily basis to chase debt and taking incoming calls on any queries from leaseholders relating to their properties accounts. You will report into the Credit Control Manager and provide them with daily reports on debt chased and outstanding debt. You will also work closely with the Property Managers regarding their portfolios and take instruction from them on payment plans and putting accounts on hold.

Ideally you should have relevant & previous experience, be able to demonstrate excellent client communication and service levels and be able to exercise confidentiality and discretion at all times.


  • Raising, printing and sending regular monthly arrears letters as cover for other team members.
  • Making 30 - 50 calls daily
  • Resolving queries and disputes
  • Ensure debtor cash collection performance is maximised
  • Dealing direct with tenants and dealing with any queries they may raise with regards to outstanding invoices.
  • Raising receipts for payments as requested.
  • Raising refund request forms.
  • Arranging payment plans with tenants.
  • Taking overflow phone calls and ensuring they are directed to the appropriate department.

Person specification:

  • Attention to detail
  • Ability to prioritise and work effectively under pressure
  • Relationship-building skills
  • Taking the initiative
  • Excellent written and verbal communication
  • Analytical thinker
  • Time management skills
  • Excellent telephone manner
  • Commercial awareness
  • Strong Microsoft office knowledge, particularly Excel
  • Team player
  • Self-motivated
  • Takes responsibility/ownership
  • Positive, can-do mind set
  • Flexible
  • Well organised
  • Excellent communication skills
  • Good listening skills
  • Good sense of humour

Job Details

Full Time
Southend-on-sea, Essex, United Kingdom
£ £ - Annual Annual