Job Details

Credit Control Assistant

London, Greater London, United Kingdom, £20,000 - £25,000 , Contract

Posted: 12days ago


Credit Control Assistant - 6 Month fixed term contract

40 hours per week, 08.30am - 17.30pm Monday to Friday

The main purpose of this position is to provide day-to-day support to the credit controller and to prepare, calculate and issue service charge demands on the SAGE software system.

Key responsibilities

* Using the sales ledger function in SAGE to prepare service charge demands

* Ensure demands are issued promptly and accurately as required and to manage the process for dispatching demands to lessees.

* Manage monthly payment plans.

* Using telephone, e-mail and letter to communicate with leaseholders and their representative(s) to resolve any questions or queries.

* Manage daily mailbox activities including prioritising responses to ensure queries are resolved in a timely manner.

* Ensure correct and accurate information on customer accounts is recorded and maintained at all times.

* Assisting during the raising of service charge and ground rent demands.

* Mail-merging and posting of said service charge and ground rent demands.

* Assisting with the arrears management process including the drafting and issuing of reminder and notice before action letters.

* Re-negotiating payment plans where applicable and with the approval of the credit controller.

* Ensure the information on the systems are correct, consistently reviewed and amended as appropriate

Skills & Experience

* Strong system skills including the ability to use Microsoft packages and Sage.

* Clear and concise communication, both written and verbal.

* Highly organised with ability to prioritise workload and work to deadlines.

* At least 2 years' experience in credit control, finance or office admin.

* Knowledge of SAGE

* Administration skills including ability to mail merge documents

Ballymore operates as an equal opportunities employer

Job Details

London, Greater London, United Kingdom
£20,000 - £25,000