Job Details

Credit Control Account Manager

Kettering, Northamptonshire, United Kingdom, £24,000 , Permanent

Posted: 15days ago


Credit Control Account Manager

Are you looking for the next step in your financial services career?
Our well-established client based in Kettering is now looking for an experienced debt-recovery professional to join their team as a Credit Control Account Manager.

As the Account Manager, you will be providing collection support and monitoring portfolios on their financial services (credit) business.

Working in the financial services team, you will be responsible for the monitoring of franchisee accounts, looking for signs of potential payment issue or delinquency, reporting on these findings and looking for the most business effective and customer focused way to resolve them.
This will include:

Resolving customer delinquency problems so as to retain customers and achieve permanent corrective action.
Developing strong business relationships with sales management and the regional franchise sales force.
Answering field and customer questions concerning the credit program and account status.
Recommending legal action to management where necessary.
Determining and negotiating partial and extended payments.
Market analysis to target deficiencies in both the sales and control arenas.

To succeed in this role, you will ideally be educated to degree level (preferably finance related), coupled with some directly related 'collections' experience in a Financial Services environment. Exceptional customer service skills and a good understanding of financial services or debt management are also desirable, along with strong communication and interpersonal skills.

In return, you will receive a competitive salary, plus quarterly and monthly bonus opportunities, pension and other benefits. Training and support are provided on internal procedures and systems, with plenty of progression opportunities

Job Details

Kettering, Northamptonshire, United Kingdom