Job Details

Credit Administrator

Alcester, Lancashire, United Kingdom, £18,089 , Permanent

Posted: 16days ago


Role: Credit Administrator

Salary: Up to £18,089.21 per annum

Location: Manchester City Centre

Contract type: Permanent

The Growth Company has an excellent opportunity for Early Arrears Credit Administrator to help the Credit Administration team meet their day-to-day requirements. As part of the Credit Administration team you will manage a workflow of client and loan documentation for the Start Up Loan scheme contract, liaising with Delivery Partners and customers to ensure the timely receipt of documentation, as well as arranging meetings to confirm identification and documentation execution when necessary and completing the loan drawdown process.

Key Responsibilities:

* Meet SLA\'s under the Start Up Loans contract in terms of loan documentation and applications.

* Manage the business flow of loan documentation between BFS, Delivery Partners and the loan applicants.

* Communicate with customers to manage the application process; ensuring applicants have all the information delivered concisely to progress their application to point of drawdown.

* To ensure that all identification and address verification complies with Money Laundering and Fraud guidelines.

* Ensure that all responsibilities under Treating Customers Fairly (TCF) are adhered to.

* Maintain reporting systems to ensure performance can be managed and reported in line with contractual requirements.

* Act as the main point of contact to clients and partners and develop strong relationships.

* Use of the CRM and other software systems.

* Assist and report to Early Arrears Manager as required.

* To comply with Money Laundering and Fraud guidelines.

About You:

* Knowledge of It and CRM Systems.

* Excellent eye for detail and common sense.

* Ability to communicate and liaise with stakeholders at varying levels of the business.

* You have an ability to demonstrate and apply GC values: Make a positive difference, stronger together, empower people, do the right thing, build on success.


* Strong verbal and written communication skills.

* Ability to use and maintain CRM systems.

* Previous customer service experience is preferred.

* Understanding of CCA/ FCA and requirements to meet TCF.

* Excellent time-management and organisational skills

* Strong administration Skills; strong accuracy, numeracy and literacy, strong integrity.

* Well-developed IT skills, including MI systems, spreadsheets and diary management, email, data security.

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Job Details

Alcester, Lancashire, United Kingdom