Job Details

Client Financial Customer Service Officer - Debt Recovery

Maidstone, Kent, United Kingdom, £10 - £11 , Temporary

Posted: 15 hours ago


Connect2Kent are looking for a full time Client Financial Services Officer to work in Maidstone in a busy team who implement policies and legislation associated with the financial requirements of supporting clients known to Adult Social Care and Health.

The purpose of this role, is to provide a first-class customer service to internal colleagues and external customers, handling customer enquires face to face, over the telephone, internet or email, giving information and resolving queries.

Main duties and responsibilities:

Act as first point of contact for the team, handling customer enquiries effectively across a number of different services including Debt Management Advice

Signpost customers appropriately for further support as required e.g. Debt Management Advice, benefits entitlement and invoice enquiries.

Interpret diverse financial information and provide customers with up to date advice and accurate support to their enquiries, using data, systems and knowledge; e.g. benefits entitlement and invoice enquiries. Sensitively challenge information provided as required to establish a customer's welfare and financial circumstances.

Accurately complete forms e.g. direct debit and benefits claims with, or on behalf of, customers.

Pro-actively chase invoices, manage disputes, and monitor the collection of payments.

Complete financial reconciliations.

Deal sensitively and manage challenging situations with customers.

Application requirements;

A basic DBS check is required for this post if successful at a cost of £32.50
You will be required to register if successful.

Connect2Kent is an agency acting as an employment business and as an equal opportunity agency.
Due to the urgent nature of this position, please respond to this advert online in the first instance. If you do not hear from us within 48 hours, please assume that you have been unsuccessful for this role.

Close date - 23/04/2021

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates

Job Details

Maidstone, Kent, United Kingdom
£10 - £11