Job Details

Benefits / Debt Adviser


Posted: 5 hours ago


Job Description
Working within the Money Advice Service, the role of Benefits / Debt Adviser supports clients with a range of benefits (and related) issues, providing advice and information in person, via email and on the phone.
The successful candidate will use independent information sources and internal tools available to provide holistic debt and/or benefits advice, reviewing and translating complex information to clients to ensure they understand the options available to them.
To be successful, you will have recent experience of delivering generalist advice on a wide range of topics, such as debt, housing and welfare, in line with the Scottish National Standards. In additional you will excellent communication and IT skills and have the ability to analyse, interpret and record information to the required quality standards.

1. Advice work and support
• Deliver advice and support to individuals and families who are using a foodbank or have used a foodbank in the past
• Work confidently in a foodbank setting
• Deliver advice remotely by phone and email
• Ensure accurate information and advice is given
• Assist in audit processes
• Attend training relevant to the Financial Inclusion sector to ensure knowledge and understanding of current legislation is up to date

2. Case Management
• Carry a specialist case load and deliver ongoing support to clients
• Manage referrals to external agencies and partner organisations

3. Project reporting and statistics
• Ensure that accurate, legible and comprehensive case records are kept (in line with FCA and SNS)
• Ensure that accurate statistics are available for reports as required

4. Other duties
• Take responsibility for maintaining records and completing reports on work and activities as required for funders and auditors
• Adhere to the policies and procedures of Edinburgh Food Project
• Any other reasonable tasks as requested by the senior management team

Essential criteria
• Significant experience in an advice delivery (benefits and/or debt) in a paid or voluntary capacity
• Recent experience of delivering advice in the key areas of welfare rights, benefits and/or debt (up to Type 3 of Scottish National Standards)
• Ability to empathise with clients who have complex needs and are experiencing food poverty
• Good critical thinking and research skills
• Good interpersonal skills and case recording ability
• Ability to establish and maintain good relationships with EFP staff, volunteers and partner agencies
• Ability to communicate effectively with third parties on behalf of the client
• Ability to work independently, under pressure, and with limited resources when required
• Excellent communication and IT skills
• Ability to prioritise weekly/daily workload, including referrals, to meet the needs of clients
• An understanding of Data Protection and GDPR responsibilities
• A valid driving license and own vehicle

Desirable Criteria
• Experience and understanding of the voluntary sector
• Experience in working effectively in outreach settings
• Experience of networking with groups and organisations
• Demonstrable commitment to the aims and principles of Edinburgh Food Project

Entitlement to work in the UK
A job offer will be subject to confirmation that you are permitted to work in the UK in accordance with the provisions of the Asylum and Immigration Act 1996. You will be asked to provide evidence of your entitlement to work in the UK if you are successful and an offer of employment is made. Please note that Edinburgh Food Project does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.

Job Details

Sun, 08 May 2022 19:00:00 EST
Edinburgh, United Kingdom