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Job Details

B2B Credit Controller

Stretford, Greater Manchester, United Kingdom, £22,000 - £27,000 , Permanent

Posted: 12days ago

Description:

We are looking for an experienced B2B Credit Controller to join our client in Media City. You must enjoy getting on the phone to clients and achieving resolutions to outstanding debts. You must have the ability to break down aged debt in to manageable chunks for clients and come up with agreed plans to address these.

You will be responsible for the day to day credit control activities for commercial & domestic services such as water, electricity, DUoS charges, hot water, gas, heating, cooling, solar and shipping water.

The role covers all aspects of debt recovery service functions which support the Utilities Businesses such as first line telephone response, customer correspondence, Direct Debit, card payments, debt letter process and disconnections. The role is also required to assist in providing back up facility for all billing functions across the Utilities portfolio.

PRINCIPLE DUTIES & RESPONSIBILITIES

* Responsible for the commercial and domestic credit control activities for all services

* First line telephony response from customers

* Handling day to day credit control enquiries such as customer correspondence, Direct Debit applications, disconnections, copy invoices and debt recovery reminder letters

* Identify and prepare accounts to be passed to external DCA

* Maintain and improve current processes to offer enhanced credit control services to customers and help improve internal procedures to assist in achieving set objectives

KNOWLEDGE & SKILLS REQUIRED

* Excellent understanding of credit control best practices and ability to deliver a variety of approaches to meet both customer and business needs

* Good core IT skills inclusive of knowledge of Microsoft Word and Excel and mail merge facilities

* Excellent inter-personal skills and the ability to respond to all credit control queries in an efficient and effective manner

* Proactively builds on-going relationships with internal and external stakeholders

* Ability to adapt as priorities/demands change and initiates action

KEY ATTRIBUTES

* Flexible and professional approach

* Good communicator who can provide clear and articulated responses to customers in all situations

* Evaluates alternative solutions

* Ability to adapt as priorities/demands change and initiates action

* Takes initiative to sort problems that may not have been seen before

2C recruitment Ltd specialisie in Utilities and Multi Utility Recruitment. Offering permanent and temporary recruitment services to clients providing design, engineering construction and maintenance within Gas, Power and Water Utilities.

2C recruitment Ltd is committed to a policy of Equal Opportunity and Diversity for all work seekers and we shall adhere to such a policy at all times and will review on an ongoing basis all aspects of recruitment to avoid unlawful or undesirable discrimination. No terminology in any advertisement is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community

Job Details

1119356095
Stretford, Greater Manchester, United Kingdom
Permanent
£22,000 - £27,000